POSITION OVERVIEW

Identifies customer needs through communication and proper inspection processes. Communicates identified needs and gives suggestions in a professional manner back to the customer.

This person primarily works out of a location store.

JOB RESPONSIBILITIES

• Quote prices (via computer) in response to customer requests
• Must maintain Company and store goals in relations to : CFNA applications, SIPING, Alignment units, and lube ticket averages.
• Complete online training as required by management.
• Must answer the phone using the Commercial Tire standards .
• Inspect and diagnose : service, tire, and automotive repairs problems, communicate necessary repairs and / or replacement of tires.
• Notifies customer on special order follow-up.
• Indentifies ways to maximizes new sales opportunities within the existing customer base and executes on that plan.
• Recommend additional preventative services to customers using Commercial Tire Standards.
• Monitor customer wait times to ensure customer satisfaction and meeting Commercial Tire standards.
• Maintain a clean and neat work area and appearance.
• Adheres to and supports safe work practices and Commercial Tire’s safety guidelines and standards
• May assist with the Administrative duties
• May assist with the inventory function; receiving, warehousing, delivery
• May assist with picking up and delivering vehicles for customers
• Performs other duties as assigned or needed
• Obtains monthly sales and GP goal (goal set by store manager)
• Obtains monthly unit goals (goals set by store manager)
• Actively participates in training and development opportunities
• Supports company safety, professional and operational standards and adheres to all audit requirements

SPECIFIC DELIVERABLES :

Must maintain Company and store goals in relations to :

• 2-3 CFNA applications per week.
• 25% Alignments units Sold vs. Retail Tire Consumer units Sold.
• 40-50% Phone Score for Call Railing Appointments.
• 40-50% Email Collection Rate
• 20-25% Siping units Sold vs. Retail Tire Consumer units Sold.

TRAINING REQUIREMENTS :

Bridgestone Driving Force : o 2017 Procert, Professional Classes The Fast Five, Phone Skills Pro and Tire Specialist.

o Tire Industry Association Basic ATS, Advanced TPMS

• Cooper Sales Pro : Basic Training, Sales Specialist and Sales Leader.
• Valvoline Training : Premium Oil Service, Lubricants Knowledge, Automotive Chemical Products
• Commercial TIA

QUALIFICATIONS Unless indicated otherwise, these are the knowledge, skills and / or abilities that are preferred

• High school diploma or equivalent
• Minimum of 1 2 years tire experience and sales experience.
• Retail TIA training
• Valid Driver’s License and Insurable Driving Record (required)
• Regular attendance and punctually is essential.

PI239783848

Last updated : 2024-04-23